FAQ (Frequently Asked Questions)
  1. How can I place an order? Placing an order is simple! Just browse our online store, select the items you wish to purchase, and add them to your cart. Proceed to the checkout page, provide the required information, and complete the payment process. Once your order is confirmed, you will receive an order confirmation email.
  2. What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. Select your preferred payment method during the checkout process.
  3. How can I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply visit the carrier's website or enter the tracking number on our website's tracking page.
  4. Do you offer international shipping? No, at this stage we only ship Australia-wide though may reivew this in the future. 
  5. Can I cancel or modify my order? If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, please note that once an order has been processed and shipped, we may not be able to make changes.
  6. How long does shipping take? Shipping times may vary depending on the destination and the selected shipping method. During the checkout process, you will see the estimated delivery timeframe based on your location and chosen shipping method. Please note that the estimated delivery time does not include the order processing period.
  7. What if my item arrives damaged or defective? We take great care in packaging and ensuring the quality of our products. In the unlikely event that your item arrives damaged or defective, please contact our customer support team immediately. We will assist you in resolving the issue and arranging a replacement or refund.
  8. Can I track my order without creating an account? Yes, you can track your order using the tracking number provided in the shipping confirmation email, even if you did not create an account. Simply visit the carrier's website or use our website's tracking page to enter the tracking number and view the status of your shipment.
  9. How can I contact your customer support team? You can reach our customer support team by visiting the "Contact Us" page on our website. You can fill out the contact form or find our email address and phone number for direct communication. We strive to respond to all inquiries as promptly as possible.

    If you have any further questions or require additional assistance, please do not hesitate to reach out to our customer support team. We are here to help and ensure your shopping experience is enjoyable and satisfactory.